FAQ – Frequently Asked Questions | tomprofi.com
Welcome to the FAQ section of tomprofi.com – your trusted source for original, high-quality products delivered quickly and securely. Below you'll find answers to the most common questions about our store, shipping, payments, and product authenticity.
1. Are the products on tomprofi.com original?
Yes, all products available on tomprofi.com are 100% original and sourced from verified suppliers. We work only with reputable manufacturers and distributors to ensure authenticity and safety.
2. What is the quality of products offered by tomprofi.com?
We prioritize top quality. Every product listed in our store is carefully selected based on its ingredients, effectiveness, and customer feedback. We offer only trusted supplements, cosmetics, and wellness products that meet high standards.
3. What are the shipping options available?
We offer fast and convenient delivery, including:
📦 Parcel locker delivery (InPost) – available for selected products
🚚 Courier shipping – handled by our partners
🏠 Home delivery – depending on product and location
Shipping options are shown on the product page and during checkout.
4. Can I pay with PayPal or BLIK?
Absolutely! At tomprofi.com, we support multiple secure payment methods, including:
💳 PayPal – fast and secure online payments
📱 BLIK – convenient mobile payments
💳 Credit/debit cards & bank transfers – via trusted payment gateways
5. Can I track my order?
Yes, once your order is placed, you’ll receive a confirmation email with tracking details. For parcel locker deliveries, you’ll get a pickup code and tracking link.
6. Can I return a product if it doesn’t meet my expectations?
Yes, you have 14 days to return a product without giving a reason, in accordance with consumer rights. Visit our Returns & Complaints page for full details.
7. Do you ship to Poland and other cities in countries?
Yes, we ship across Poland and other major countries in Europe and North and South America. Choose your preferred delivery method during checkout.
Still have questions?
Feel free to contact us via the contact form or email listed on our Contact page. The tomprofi.com team is here to help!